Brand and Products




01. What does "L'OCCITANE" mean?
02. Are your products suitable for Vegans?
03. How do you pronounce L'OCCITANE?
04. Do you use Parabens?
05. Do you use Palm Oil?
06. Do you use Methylisothiazolinone (MIT) in your products?
07. Are your products safe to use while pregnant?
08. Does L'Occitane test on animals?
09. I am allergic to nuts, which products are safe to use?
10. Do you use micro-beads in your products?
11. What is the shelf life of of my product?
12. What are the Customer Service opening hours?



01. What does "L'OCCITANE" mean?

L'Occitane means “women from Occitania” which is a region in South of France, well known for their hospitality. L'Occitane is pronounced "Låkk-si-tann".



02. Are your products suitable for Vegans?

At L'Occitane we do not use products of animal origin other than bee bi-products such as Honey. This is identifiable on the product ingredients list as Honey extract or Beeswax. Honey is used as a natural moisturiser, so may be found is some of our moisturising products, such as Hand Creams or Face Creams.

If you are unsure about the ingredients in any of our products do not hesitate to get in touch with our customer service team using the contact us form on the tab above.



03. How do you pronounce L'OCCITANE?

Phonetically you pronounce our name "Lok-si-tan".



04. Do you use Parabens?

We strive to use high-quality, traceable, natural ingredients. We use over 200 botanical ingredients, a quarter of them organic certified, which are carefully selected for their effectiveness and their ability to give your skin the elements it needs to be beautiful. These ingredients are used at an ideal concentration in our formulas.

We therefore systematically give priority to natural ingredients whenever possible. For example, we use vegetable oils in place of oils derived from petrochemicals, as they have a better affinity with the skin. However to ensure that our products offer optimum safety and effectiveness, we may use synthetic molecules when no reliable and effective natural alternative exists, while always erring on the side of caution.

As a brand who values pure and natural ingredients, L’Occitane has undertaken to remove all Parabens from its products and from January 2014 we were 100% Paraben free.

We are constantly researching new and innovative methods to reduce or remove all together preservative ingredients from our formulations to protect both our customers and the environment.



05. Do you use Palm Oil?

Palm oil, which comes from the fruit of the oil palm tree, is used mainly in food products. However, it is also used in personal care and cosmetics, mainly for its good saponification index and high concentration of lauric acid, which give a soap its hardness, as well as its cleansing and foaming properties. The intensive cultivation of oil palms can have major consequences on the environment and biodiversity.

OUR COMMITMENT
We do not directly purchase or use palm oil in our formulas. However, our soap noodles/flakes and certain derivatives (such as surfactants, which give a formula its foaming properties) may contain it. Nevertheless, the volumes used by our activity are very low in relation to worldwide consumption across all sectors. When it comes to sourcing our ingredients, we are committed to upholding our values and ensuring the quality, traceability and sustainability of our plant ingredient supply chains. This is why we have launched various initiatives to ensure that we use palm oil responsibly in our products.

Roundtable for Sustainable Palm Oil
Since 2011, L’OCCITANE has been a member of the RSPO (Roundtable for Sustainable Palm Oil) – a not-for-profit organization that unites all stakeholders from the palm oil industry. Its aim is to develop and implement global standards for certified sustainable palm oil.
By the end of 2015, 100% of our soaps sold in stores will be formulated with traceable and sustainable palm oil, in accordance with one of the highest levels of traceability defined by the RSPO (Segregated).
Moreover, in 2014, we launched a procedure that makes it possible to identify the presence of palm oil derivatives in all of our raw materials. Between now and 2020, we will be implementing an action plan so that 100% of these raw materials can be awarded RSPO certification in accordance with the highest levels of traceability.

Working with our suppliers
Our soap flake suppliers are going one step further than the RSPO criteria and are signatories to the "Palm Oil Innovation Charter". This charter lays down stricter provisions with regard to protecting biodiversity, fighting deforestation, building ethical and sustainable partnerships with local populations, and carbon storage. We also encourage our suppliers to use RSPO-certified palm oil and to give priority to the highest certification levels.

HOW TO RECOGNIZE IT ON THE INGREDIENT LIST: SODIUM PALMATE, SODIUM PALM KERNELATE, PALM ACID, PALM KERNEL ACID



06. Do you use Methylisothiazolinone (MIT) in your products?

L’Occitane takes great care with its product development and formulations to ensure complete consumer safety and efficacy. Our research & development scientists in France adhere to the strictest safety regulations set by the EU as well as the various international markets we operate in.

MIT (Methylisothiazolinone) is a preservative. As of, February 12, 2017, the EU commission regulation (EU) 2016/1198) forbids its use for leave-on cosmetic products (for induction of contact allergy). For rinse-off cosmetic products, the EU commission regulation authorizes MIT at concentrations up to 0,01 % weight/weight (100 ppm).

You can be assured that L’Occitane products are fully compliant with the EU commission regulation (EU) 2016/1198 and the CIR International Expert Panel.

L’Occitane removed MIT from its leave-on cosmetic formulas a few years ago. As for the few rinse-off cosmetic products containing MIT, our teams are also anticipating a change of regulation by reformulating them now. Our objective is to remove MIT from all of our formulas, as a precautionary measure, even if this preservative is still authorized by the EU commission regulation.



07. Are your products safe to use while pregnant?

At L’OCCITANE we use many natural ingredients and essential oils. Essential oils are true plant concentrates and are active ingredients with strong skin penetration power. As a precaution, we would therefore discourage the use of essential oils by women who are either pregnant or breastfeeding.



08. Does L'Occitane test on animals?

L’OCCITANE does not and has never tested its products, its active ingredients or its raw materials on animals at any point in the product development or manufacturing process.

L’OCCITANE is fundamentally committed to the abolition of animal testing of beauty products worldwide. In China, where our products are retailed, the local Chinese authorities request testing on some cosmetic products sold on the Chinese market, as they view it as the best way to safeguard their consumers’ safety. Our company does not conduct those tests; they are done by Chinese laboratories, approved by local authorities on a limited animal panel.

To move forward we decided to develop our relationship with the Chinese authorities to pledge the case for the end of animal testing for beauty products, through open dialogue. Since 2010 we have therefore engaged in a dialogue with the relevant authorities, as well as animal rights NGOs. Our goal has been to highlight alternatives techniques used in Europe where animal testing has been banned. This constructive dialogue has led to a series of advances in Chinese regulation including a decision to end this type of tests as of June 2014, on so-called ordinary cosmetics that are manufactured and packaged locally (shampoo, perfume etc.), as well as on imported hygiene products (soap, toothpaste etc.).This is a first step. L'OCCITANE will continue to work proactively for these alternatives to be implemented as soon as possible for all of our products.

We remain of the firm opinion that it is by working from inside China that we will be best placed to further influence Chinese regulation and put an end to animal testing. L'OCCITANE will continue to work proactively with the Chinese experts committee from National Institute for the Control of Pharmaceutical and Biological Products, for these alternatives tests to be implemented as soon as possible for all of our products.

Thank you for your interest and we hope this statement has clarified our position.



09. I am allergic to nuts, which products are safe to use?

We would not recommend using the almond range for obvious reasons. Our Shea Butter collection is safe to use as shea is considered a fruit and the extraction methods avoid the protein that can trigger reactions.

However, we would like to emphasise that as we produce products in a factory where nut derivatives are used, we cannot 100% guarantee that a product has not come into contact with nut derivatives.



10. Do you use micro-beads in your products?

Currently micro -beads are widely used across the Beauty Industry in exfoliation products. As these micro-beads are non-biodegradable they can be harmful to the eco-system when they enter the marine environment.

The L’OCCITANE Group has stopped using micro-beads in all future developments, and are committed to removing the few products that do contain microbeads in current formulations.

L’OCCITANE UK has taken immediate proactive steps to remove the two products containing microbeads (the Almond Shower Scrub and the Revitalizing Body Scrub) from sale. Long term, L’OCCITANE is commited to eradicating microbeads in formulations by 2017.

At L’OCCITANE, we try to limit our impact on the environment wherever possible, and endeavour to develop our products in synchronicity with nature. We give priority to natural ingredients wherever possible and use natural materials such as crushed almond shells (as found in our Almond Delicious Paste Scrub) or apricot kernel powder (as found in our Shea Butter Ultra Rich Body Scrub) as alternatives.



11. What is the shelf life of of my product?

All beauty products will need to be used by a certain period. This is known as the 'period after opening' and can be easily identified by the PAO symbol. The symbol can be recognised as the shape of an opened jar, and will have a number inside; 6M will indicate 6 Months, 12M is 12 months, and so on. Once opened the product should be used in this period, as after this time the quality of the product will deteriorate.

At L'Occitane we closely monitor and rotate our products based on the date of manufacture, to ensure the best possible quality is delivered to our customers. The testing we carry out during product creation ensures that they are safe to use and of the best quality for a minimum of 3 years past the date of manufacturing. For this reason we suggest customers avoid purchasing our products from unauthorised sellers, especially if the products have been discontinued by L'Occitane. We are also unable to offer exchanges or refunds on any products over 3 years old, and the normal returns policy applies. If you have any questions regarding this please do not hesitate to get in touch by calling our team on +358 96123039



12. What are the Customer Service opening hours?

Customer service is open on Monday to Friday 10.00-19.00.